Beauty Warehouse

TERMS & CONDITIONS

Definitions

In these terms and conditions ‘the Seller’ means The Beauty Warehouse and ‘the Buyer’ means the purchaser of goods from the Seller under these terms and conditions.

Trade Only. All products and product information available from The Beauty Warehouse are intended for qualified professional beauty therapists and nail technicians, and are for sale on a strictly business to business basis. Customers should be competent in using the products sold and The Beauty Warehouse will not be held responsible for any injury or damages in unqualified users of our products. We reserve the right to ask for proof of professional status, and refuse the order if we believe the person not to be a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Products are not intended for sale to members of the general public. 

Prices

All prices are in pound sterling and exclusive of VAT which will be charged at the current applicable rate.

The prices are correct at the time of printing, but the Seller reserves the right to change them without prior notice to amend errors,   omissions or any manufacturer’s price changes.

Payment

Payment is due to the Seller in full prior to dispatch of goods or upon delivery of goods, unless a credit arrangement has been agreed beforehand.

Where a credit agreement exists payment is due in full within 14 days of the date of invoice. A surcharge of 4% of the gross outstanding balance will be levied on a daily basis on any overdue accounts after 40 days beyond the due date.

Further orders will not be despatched whilst the balance is outstanding.

Delivery

Free delivery on orders over £85.00 excluding VAT to UK mainland except for;

a.)                Any large or heavy items/furniture and equipment.

b.)                Any deliveries to The Channel Islands, Scottish Highlands, Offshore Islands, Northern Ireland and certain areas of the UK may vary according to the size and weight of the parcel.

c.)                 Any deliveries made on Saturdays or at a specifically allocated time upon request.

Standard delivery on large or heavy items will be ground floor only. Please state any special delivery requirements at time of ordering for us to give you a quotation.

For orders less than £85.00 excluding VAT there will be a standard delivery charge of £7.95 plus VAT for UK 2-3 working day delivery.

Rates may vary for other areas, please ask for details at time of ordering.

Delivery charges and timescales vary depending on the type of product ordered, availability, the service you select and the delivery address.

Delivery times are quoted in good faith. The Beauty Warehouse can accept no responsibility for transport delays or circumstances outside our control causing late delivery. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Delivery will be to the address advised in your order. If no one is available at a residential or other address at the time of delivery, unless special instructions were given at time of order, a note will be left to advise if your order has been returned to the depot.


Shortages, Damages and Claims

All claims for shortages or damages must be reported to the Seller within 48 hours of receipt of goods.

The Seller will not entertain claims for consequential loss of business for any reason.


Claims for loss or damage to goods in transit cannot be accepted unless the Seller is advised within 48 hours of receipt of goods in the case of damage. The Seller must be informed in writing within 14 days of date of invoice in the case of loss. The Seller will not entertain claims made outside the stated time limits.

Returned Goods

When goods have been ordered in error or are not as expected, the Seller may agree to their return on the following conditions.

A.) A request must be made to The Beauty Warehouse, within seven days of receipt of goods

B.) If you wish to return unwanted goods please ensure that any product you have bought is in original condition,
unworn or unused and sent back to us with its original packaging.

C.)Refunds to a credit card, debit card or by cheque will be subject to the purchase price less a 10% handling charge.
Carriage charges will not be refunded.

D.) Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier as The Beauty Warehouse accepts no responsibility for lost parcels.

E.) Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned,
subject to normal conditions.

F.) Faulty goods returned for testing can take up to 21 days.

G.) Special non-standard items cannot be returned

H.) Certain products cannot be returned for hygienic reasons

Your Statutory Rights are not affected.

Cancellations

Prior to dispatch, special non-standard items such as furniture, large equipment or salonwear cannot be cancelled.

CANCELLATION AFTER DESPATCH CANNOT BE ACCEPTED.

Warranty

All items are guaranteed according to manufacturer’s warranty. If an item is to be inspected a returns number will be issued and must be visible on the outer packaging of the returned item together with any decontamination details. Faulty goods returned may take up to 28 days to be tested and repaired or replaced.

No liability will be accepted in relation to consequential damage, injury or loss of revenue arising from defective items, whether such a claim arises in contract or otherwise.

Ownership of Goods

We will retain ownership of the goods you order until we receive full payment for the order including the applicable delivery charges (including any charges for re-delivery in accordance with Clause 3 above). Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

General

Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by the Seller for trained or untrained personnel without qualified supervision using or misusing equipment supplied by the Seller.

All goods are subject to stock availability. The Seller reserves the right to restrict or refuse any orders for application of credit at any time.

The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide in good faith, are subject to alteration by the Seller without notice.

All colours are as near as the printing process will allow.

1 Robinson Close, Newark, Nottinghamshire, NG24 2HS
Tel / Fax: 01636 676004. Mobile: 07929 026137
Web: www.thebeautywarehouse.co.uk email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
vat No. 890 547 201